Event Registration Technology Manager

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

Learn more at www.firstagency.com

Location: New York City (in-office requirement - hybrid 3 days a week in office)

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Fintech company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting the integration of new technology platforms, and managing data, while collaborating closely with the event delivery team. This role involves assisting the events team with implementing and supporting new technology platforms, as well as leveraging advanced Microsoft Excel skills to manage event information and generate detailed reports.

Your Contributions 

• Advises on the user experience of all pre-event and onsite registration for both virtual and in-person events
• Implementation and project management of event registration websites, app builds and all technological aspects of our events
• Troubleshoot technical issues
• Manage client evaluation communications, including save-the-dates, invitations, registrations, confirmations, etc.
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements 
• Work with the Event delivery team on overall program logistics, production, and implementation
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate  
• Registration desk flow design and set up
• Lead contact for attendee management and technology vendors, including pre-event and during execution
• Assist in contacting clients for relevant information pertaining to the event
• Create and distribute post-event client surveys
• Coordinate planning and utilization of mobile apps. May assist with build depending on platform.
• List manipulation to provide team members with relevant registration data, year-on-year statistics, and insight into varied elements and event analytics 
• Manage relationships with technology suppliers, including the negotiation of contracts
• Review and manage any relevant third-party vendor invoice reconciliation e.g. badging/attendee tracking etc
• Provide the client with cost savings/value adds whenever possible
• Assist with the training of new joiners and mentoring existing team members
• Travel (10-15% annually) for on-site management of events to ensure full success and reconciliation. 

What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Don't hesitate to get in touch with recruiting@firstagency.com if you need an accommodation at any stage of the recruitment process. 

• 5-7+ years of experience in Event Technology and Attendee Management, including meeting planning and coordination
• Cvent FLEX Experience Required
• Bachelor’s Degree preferred
• Proficient programming skills in HTML and CSS are beneficial
• Strong proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
• Strong proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint
• Advanced project management skills with the ability to manage multiple projects simultaneously
• Excellent written and oral communication skills at all levels
• Extensive industry knowledge of new suppliers, services, and best practices
• Strong client management skills with the ability to influence and lead by example, fostering a positive environment
• Strong ability to create best practices and take on new initiatives independently
• Client-centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k) 
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $70,000 to $100,000. This role is also eligible for an annual discretionary bonus.

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